Little Point Inn ("we", "our", or "us") respects your privacy and is committed to protecting guest and website visitor information. This policy explains how we collect, use, store, and share information when you visit our site, contact us, or book a stay at Little Point Inn. It also explains how cookies help us improve the browsing and reservation experience for our inn on Mobile Bay.

Information We Collect

We collect information that helps us respond to inquiries, manage reservations, and provide a comfortable guest experience.

Non-personal Information: When you browse our site, we may collect device and usage information such as browser type, operating system, pages viewed, time spent on the site, and general location data. This helps us understand how guests use the site and improve its performance and content.

Personal Information: When you contact us, request availability, or make a booking, we may collect information such as:

• Contact Information: your name, email address, phone number, and message details when you submit an inquiry or contact form.
• Booking Information: your stay dates, room preferences, number of guests, and payment or billing details needed to complete a reservation.
• Stay and Service Details: information related to check-in, special requests, accessibility needs, guest communication preferences, and services used during your visit.

We receive this information when you submit it directly, use our website, communicate with our team, or receive assistance from trusted service providers that help us operate the inn and booking experience.

Using Information

We use the information we collect to:

• confirm reservations and manage guest records;
• respond to inquiries and provide booking assistance;
• send important stay updates, including check-in details, arrival instructions, and service notices;
• share occasional offers, local recommendations, or property updates when you have opted in to receive them;
• improve the site, booking tools, and guest communications;
• support safety, fraud prevention, and legal compliance.

Advertising

We may use analytics and advertising partners to understand site traffic and measure the effectiveness of our marketing. These services may use cookies or similar technologies to help us reach travelers with relevant content about Little Point Inn and the Fairhope area.

Marketing

If you choose to receive promotional messages, we may use your contact details to send updates about special stays, seasonal offers, and property news. You may opt out of marketing communications at any time, and we will remove you from future promotional lists after you unsubscribe.

We may still send important transactional messages related to your reservation, guest services, or account support even if you opt out of marketing emails or texts.

SMS and Text Messaging Policy

If you provide your mobile number during booking or guest communication, you may receive text messages related to your stay.

• Purpose: We may use text messages for check-in instructions, room readiness updates, reservation changes, and responses to guest requests.
• Opt-Out: You may opt out at any time by replying STOP to any message.
• Help: If you need assistance, you may reply HELP or contact the front desk directly.
• Privacy of Mobile Data: Mobile information and SMS opt-in data are not shared with third parties or affiliates for marketing or promotional purposes.

Sharing Information

We do not sell your personal information. We may share information only when needed to operate the inn, process reservations, support your stay, or meet legal obligations.

• Third-Party Service Providers:We may share information with trusted providers that help with booking, payment processing, communications, analytics, maintenance, or guest services.
• Legal & Regulatory Authorities:We may disclose information when required by law, to protect our rights, to address safety concerns, or to comply with legal requests.
• Business Transitions:If Little Point Inn is involved in a sale, merger, or transfer of assets, guest information may be transferred as part of that transaction.

Note:SMS opt-in data and mobile details used for guest messaging are not shared for marketing purposes.

User Rights

Depending on where you live, you may be able to request access to, correction of, or deletion of personal information we hold about you. You may also ask us to limit certain processing or raise a complaint with the appropriate authority.

These rights may be limited where we need the information for legitimate business, legal, or security reasons.

Retention

We keep personal information only as long as needed to provide services, manage bookings, maintain business records, comply with legal obligations, resolve disputes, and enforce our policies. After that, we securely delete or anonymize information when appropriate.

Security

We use reasonable administrative, technical, and physical safeguards to help protect the information we collect. While no method of transmission or storage is completely secure, we work to protect guest information from unauthorized access, disclosure, alteration, or misuse.

Cookie Statement

Cookie Definition: Cookies are small files stored on your device when you visit a website. We use cookies and similar technologies to help the site function, remember preferences, understand traffic, and improve the reservation experience. Cookies may also help us measure marketing performance and tailor content relevant to Little Point Inn.

Types of Cookies: The site may use the following types of cookies:

• Session cookies that are removed when your browser closes;
• Persistent cookies that help remember preferences for future visits;
• Third-party cookies that may be set by analytics or marketing providers supporting the site.

Cookies do not directly identify you, but they may be linked to information we store about you when you submit a reservation or inquiry.

We may use Google Analytics or similar tools to understand how guests and visitors use the site. These tools help us improve performance, content, and booking flow.

Withdrawal of Consent: You can control cookies through your browser settings. If you disable cookies, some features of our site may not work as intended and your experience may be limited.

Further Information

We may update this policy from time to time to reflect changes in our services, legal requirements, or technology. Updates will be posted on this page, and continued use of the site after an update means you accept the revised policy.

Governing Language: This policy is written in English. If translated, the English version controls in the event of any conflict.

If you have questions about this policy or how we handle your information, please contact Little Point Inn through our website or by email.

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